*Pre-Sales Service
1. Engage with our expert team for comprehensive inquiry and consulting support, providing you with a professional packing solution tailored to your needs, completely free of charge.
2. Access a collection of detailed machine videos to give you an in-depth understanding and visual insight into our innovative packing solutions.
3. Benefit from our sample testing support to ensure our solutions perfectly align with your specific requirements before making a commitment.
4. Experience a guided tour of our state-of-the-art factory to witness first-hand the quality and precision that goes into every one of our machines.
*After-sale Service
1. Comprehensive manuals and instructional videos for machine installation, adjustment, configuration, and maintenance are readily available to ensure seamless operation and longevity.
2. Should you encounter any issues that you cannot resolve, we offer 24-hour telecom or online face-to-face communication, providing immediate support and solutions.
3. Our skilled Haoxun engineers and technicians are ready to travel to your location for in-person service, contingent upon your agreement to cover the associated expenses.
4. Enjoy peace of mind with our robust warranty offer: a 1-year warranty on the machine itself and a 2-year warranty on electrical components. If any parts fail during the warranty period due to non-human causes, we will replace them at no extra cost. The warranty activates from the date the machine is shipped, as confirmed by our receipt of the Bill of Lading.
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