*Pre-Sales Service
1. Comprehensive inquiry and consulting support, offering you expert packing solutions at no cost.
2. Access to detailed machine videos for your reference and better understanding.
3. Sample testing support to ensure our machine meets your unique requirements.
4. An exclusive opportunity to visit and tour our state-of-the-art factory.
*After-sale Service
1. Detailed manuals and videos covering installation, adjustment, settings, and maintenance are readily available for your convenience.
2. For troubleshooting, we offer 24/7 telecom or online face-to-face communication to solve any problems promptly.
3. Our skilled engineers and technicians are available to travel to your location for service, provided you cover the expenses.
4. We provide a 1-year warranty on the machine and a 2-year warranty on electrical parts. If any issues arise within the warranty period (excluding man-made damage), we will replace the faulty parts free of charge. The warranty period starts when the machine is shipped, as indicated by the B/L.
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